Conditions

CONDITIONS

Our Conditions

How to order:

By email

By phone at the number: +49 (0)6578 9855760

This is how we deliver:

Delivery by post is our usual method of dispatch. Parcels will be delivered directly to you or, if you are absent, they will be held ready for collection at the responsible post office for 7 days. Unfortunately, we have to charge you a processing fee of € 10.50 for re-dispatching consignments that have not been picked up. Please note that poste restante items are only sent against prepayment or cash on delivery. For delivery by forwarding agent or parcel service, it is necessary that you or someone from the family can be reached during normal business hours (Monday – Friday). Please note that you cannot collect your items yourself with this type of shipping. If you want delivery to an address other than yours, please let us know in good time with your order. We insure postal parcels up to € 500. Any additional shipments travel at the risk of the buyer. Shipping as a value package is possible. Only the SVS / RVS insurance is covered for forwarding shipments. However, transport insurance can also be taken out on request. The cost of additional insurance is the responsibility of the buyer

So you can pay:

by Paypal

By Prepayment (see dates)

For orders from € 500, – and in special cases, we reserve the right to send the goods cash on delivery. Postage and packaging: We do not apply a minimum order value within Germany, but please consider the cost-effectiveness of your orders! For an order volume of more than € 500 (end customers only) we deliver postage and packaging-free within Germany. International shipping is at cost and is only possible against prepayment, cash on delivery, PayPal or payment by credit card. Orders should always be made in writing. For deliveries to countries that belong to the European Community, we charge the applicable VAT unless we have a European VAT ID number. Shipping to all other countries is VAT-free, provided we can show the tax office an export receipt.

Shipping and handling costs:

Within Germany / 2 bis 10 kg

All other Countries / 2 bis 10 Kg

Rückgabe und Umtausch:

Books and Manuals,

electronic Data Carriers,

CD´s, DVD´s, USB Data Carriers,

Yard goods,

Custom-made products and goods that go beyond our regular range and were specially procured for customers.

Returned goods can only be processed if they are sent to us “carriage paid” and a copy of the invoice is provided. In the case of justified complaints, we will reimburse you for your expenses up to the cheapest postal rate in each case.

Prices:

The prices in our current price list apply. All catalog prices, internet prices are net prices, i.e. they do not include the statutory value-added tax of currently 19% and 7%, respectively. We reserve the right to make changes to errors, prices and products. Unfortunately, a discount cannot be granted. Please keep your invoices in a safe place. They represent your proof of purchase and must be presented to us or your insurance company in the event of a complaint or theft. For institutions, corporations and clubs, we are happy to work out special offers on request. Please contact us directly with the required evidence by post or fax.

Custem Made:

If required, we will be happy to make custom-made products for you based on your information. Please understand that we have to charge a deposit of 50% for such orders. The production takes place according to your data; However, we do not accept any liability for transmission errors. Orders for custom-made products can only be placed in writing.

Gewährleistung:

Auf unser gesamtes Warenangebot gewähren wir die gesetzliche Garantie, Ausnahmen sind gekennzeichnet. Offensichtliche Mängel (Fabrikations- oder Materialfehler) sollten Sie uns unverzüglich, spätestens aber innerhalb einer Woche nach Rechnungsdatum schriftlich melden. Wir werden uns umgehend bemühen, den Fehler zu beheben oder einen adäquaten Ersatz für Sie zu finden. Eine mehrmalige Nachbesserung behalten wir uns vor. Für versteckte Mängel gelten die einschlägigen gesetzlichen Bestimmungen.

Guarantee:

All data that we need to carry out your order are recorded, saved and treated with the greatest of confidentiality. We expressly exclude the transfer of this data to third parties! IART customers regularly receive information and special offers.

Technical data / colors / dimensions:

All technical, dimensions and color information are given to the best of our knowledge and belief. We try to keep our documents as “up to date” as possible, but deviations are possible and do not constitute a reason for withdrawal, provided the goods meet their promised properties.

IART GbR Christoph und Doris Ullmann
Zum Burgberg 6
D-54528 Salmtal
Germany

Telefon: +49 (0)6578 9855760
Fax: +49 (0)6578 9855761
www.iart.de
USt-ID Nr: DE268398350
Öffnungszeiten: nach Terminabsprache